Performance measurement is most frequently seen through the lens of transparency and accountability—and rightly so. However, performance measurement also has the potential to make a positive impact on organizational culture. It can shape policymaking as well as guide day-to-day management. In this webinar, you will learn why the “gotcha” school of performance measurement can undermine efforts to improve operations and organizational outcomes.
Presenter: Michael Lawson currently is an affiliate faculty member at the State and Local Government Leadership Center at George Mason University, and is an independent consultant