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Conference Program
Field of Study for all sessions: Management
Monday, November 14 7 – 8 a.m.
Continental Breakfast 8:15 – 8:45 a.m. Managing for Results in Portland A welcome to Portland and brief overview of efforts in Portland to manage for results. Tom Potter, Mayor, City of Portland, OR
The Performance
Imperative Michael J. Masch, Secretary of the Budget, Commonwealth of Pennsylvania
Preparing Award
Winning SEA Reports: Factors for Success Gary Blackmer, City Auditor, City of Portland, OR James Webster, Audit Director,
Prince William County, VA Enhancing Reliability of the Results Performance information must be reliable. Learn approaches management and auditors use to improve the quality of performance data, including fostering an organizational commitment, building quality into the process, using assessment processes and responding to limitations. Stuart Grifel, Audit Supervisor,
Office of the County Auditor, Broward County, FL
AGA’s Awards Presentation and Luncheon Special recognition of those entities that have prepared outstanding SEA Reports. Sam M. McCall, MPA, CGFM, CPA, CIA, CGAP, Auditor, City of Tallahassee, FL; AGA National President
Learning from our Neighbors: Canadian Experiences with Performance Reporting The Canadian Public Sector Accounting Board is developing a set of recommended principles for public performance reporting for all levels of government. A number of Canadian jurisdictions are actively pursuing performance reporting. This session will explain the emerging performance reporting principles and highlight the significant progress made in British Columbia in recent years on both performance reporting and the audit of performance reports. Errol S. Price, Deputy Auditor
General, Office of the Auditor-General of British Columbia The Long Road to Better Performance: Oregon’s Experience with Performance Reporting As with any change initiative, Performance Measurement in Oregon reflects a mixed history of development and use. Considered by many to be on the cutting edge, Oregon panelists will show how far we’ve come and why we have a long way to go. Rita Conrad, Acting Director, Oregon Progress Board Kenneth A. Smith, Ph.D., CPA, Assistant Professor of Accounting and Information Science, Atkinson Graduate School of Management, Willamette University Duncan Wyse, President, Oregon Business Council
1:45 – 2:15 p.m. Break
Conducting Citizen and Customer Satisfaction Surveys Surveys can provide valuable insights on the performance of government programs from the perspective of tax payers and customers. Learn from the best practitioners. Ellen Jean, Principal Management Auditor, City of Portland, OR Rich Siegel, Performance & Outreach Coordinator, City of Bellevue, WA
This timely session explores approaches to
performance reporting to the public, policy-makers and other external
stakeholders. Media techniques, electronic formats and writing styles that
have proven effective will be illustrated by presenters who have relevant
expertise. 3:15 – 4:15 p.m. Managing for Results: Law Enforcement at City of Shoreline, WA and the King County Sheriff's Office; and Public Works at Snohomish County, WA Both speakers will present lessons learned and performance measure successes experienced at their respective offices. Learn how performance information has made a difference in law enforcement and public works from those who know. Debbie Terwilleger, Administrative Operation Manager, Department of Public Works, Snohomish, WA Denise J. Turner, Chief, Technical
Services Division, Office of the Sheriff, King County, WA Be Careful What You Measure: Potential Pitfalls of Using Performance Indicators The focus on education will discuss the various indicators that can be used to measure performance, the problems faced when deciding which indicators to use, and problems encountered once the indicator has been selected and used. Unintended consequences of using the indicators for accountability purposes and making sense of the results will be discussed. Pete Bylsma, Director, Research/Evaluation/Accountability, Office of the Superintendent of Public Instruction, State of Washington Kenneth D. Stark, M.Ed., MBA, Department of Social and Health Services, State of Washington
Current Issues in Using and Reporting Performance Information: Open Exchange Learn about some of the newest successes and experiments in performance reporting and what the future holds. James R. Fountain Jr., CGFM, Assistant Director of Research, Governmental Accounting Standards Board Richard Tracy, Board Member, Governmental Accounting Standards Board
Tuesday, November 15 7 – 8 a.m. Continental Breakfast
Reporting on Government Performance: Why is GASB Interested? Accountability is the cornerstone of all financial reporting in government. The notion of accountability permeates the GASB's conceptual framework and individual standards and has been a major focus of GASB's continuing Service Efforts and Accomplishments (SEA) research. This session will focus on GASB's SEA research and the accountability implications of publicly reporting performance information. Robert H. Attmore, CGFM, Chairman, Governmental Accounting Standards Board
Creating a Performance Reporting Program: Tips for First–Time Preparers Learn how to overcome the challenges of starting a performance reporting program from scratch. Building support for preparing performance reports is a critical first step. Also learn methods of determining what to include in the reports and how to collect the information. Tansy Hayward, Management Analyst, Office of the City Manager, Des Moines, IA Michael Jacobson, Performance
Measures Lead, King County Department of Natural Resources and Parks Auditor’s Preparing Performance Measures Reports: What are the Implications Auditors prepare many governments’ performance measures reports. Attention must be paid to the manner in which the performance measures are selected, the data are developed and collected, and other technical advice and assistance are provided to assure their auditor's independence. Suzanne Flynn, County Auditor, Multnomah County, OR Jeffrey C. Steinhoff, CGFM, CPA,
Managing Director, U.S. Government Accountability Office; AGA Past National
President 10 – 10:30 a.m. Break
Performance Measurement and Reporting, Why? Hear why government performance measurement and reporting is so important and how to engage citizens in the process. Barbara J. Cohn, National Center for Civic Innovation Ted Greenwood, Program Director, Alfred P. Sloan Foundation
State and local governments have traditionally used performance measures to demonstrate accountability to the public. The measures can also be used as a foundation for establishing a strategic planning and annual goal setting process, both of which would enhance the resource allocation and program management. Jonathan D. Breul, Partner, IBM Business Consulting Services and Senior Fellow, IBM Center for the Business of Government Tim Grewe, Chief Administrative
Officer, City of Portland, OR 11:30 a.m. – 12:30 p.m. Luncheon
Performance
Matters Carl DeMaio, President, The Performance Institute
How to Read and Use Government Performance Reports: A GASB Guide for Users Not only hear about GASB's most recent publication, but receive a copy of it. This guide is intended to assist citizens and others in using SEA performance reports. Wilson S. Campbell, CGFM, Governmental Accounting Standards Board Wilson S. Campbell, CGFM, Governmental Accounting Standards Board James R. Fountain Jr., CGFM, Assistant Director of Research, Governmental Accounting Standards Board
State and local governments must cope with increasing demands for services in the face of budget deficits and revenue shortfalls. At the same time, federal agencies are requiring these governments to provide information on performance measures. State and local governments can use this as an opportunity to begin providing their own performance measure information to taxpayers. Doug Kosty, Assistant Superintendent, Department of Education, State of Oregon Hugh Walkup, Director, Strategic Accountability Service, U.S. Department of Education
2:30 – 3:30 p.m. AGA’s SEA Award Criteria: Tips and Techniques for a Successful Application AGA’s Certificate of Excellence in Service Efforts and Accomplishments Reporting provides public recognition for governments that issue quality reports to their citizens to demonstrate accountability. Learn how to improve the effectiveness of these reports by applying the GASB suggested criteria for reporting performance information. Van Le, Senior Management Analyst, Portland Water Bureau Harold I. Steinberg, CGFM, Technical Director, Certificate of Excellence in Service Efforts and Accomplishments (SEA) Reporting Program, AGA
Managing for Results—The Full Circle Understand how performance measures can be used on a day–to–day basis for operating decision-making to achieve targeted results. Mark D. Abrahams, CGFM, The Abrahams
Group The User Perspective: What We Want to Know About Government Performance Find out what elected officials, citizens, the media, business groups and others want to know about government performance. Wendy Radmacher Willis, Executive
Director, City Club of Portland, OR
4:30 – 4:45 p.m. Closing Remarks and Wrap Up Relmond P. Van Daniker, DBA, CPA, Executive Director, AGA
5:00 – 6:30 p.m. Salem AGA Chapter
Formation Meeting Wednesday, November 16 8 – 11 a.m. Click here for more information.
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