Communications Skills for Today's Workplace
The ability to communicate effectively is one of the most
important skills in today’s workplace. This one-day course
covers the three components of communication: visual, tone
and words. It focuses on listening skills and the need to
adjust to the styles of those with whom you communicate. It
differentiates between emotion and logic and provides
guidelines for being effective in your workplace. The course
presents various questioning techniques and when and how to
use them and provides guidance on words and phrases to avoid.
The course presents various questioning techniques and when
and how to use them and provides guidance on words and
phrases to avoid. Participants will gain insight into their
styles as well as an understanding of why communications is
so important in today’s electronic workplace. The course is
highly interactive and provides various scenarios and case
studies as part of the learning process.
CPE credits:
8
Field of Study:
Communications
Format:
Lecture, Group
Discussion and Class Examples
Length:
1
day
For pricing and scheduling
information, contact
onsitecourses@agacgfm.org.