Negotiation and Conflict
Management Skills
This course
explores a five-step process to successful negotiation,
including how to manage the “people problems” that often
arise out of the negotiation process. An excellent video
provides insightful examples of what to do (and what NOT to
do) during each step of the process, before participants
apply the steps in group and individual class exercises. At
the end of the course, mock negotiations are conducted where
participants engage in role-plays that simulate their actual
negotiations as closely as possible. The role-playing
exercises can be specifically tailored to your
organization’s typical conflicts and negotiations.
CPE credits:
8 to 16
Field of Study:
Communications
Format:
Lecture, Group
Discussion and Class Exercises/Examples
Length:
1
- 2 days
For pricing and scheduling
information, contact
onsitecourses@agacgfm.org.