faq

Below are the answers to a few frequently asked questions regarding conference registration:

HOW CAN I REGISTER FOR THE NLC?
There are three ways to register for the conference.  Register online with a credit card and save $25! You may also register by fax or mail. See the registration information page for instructions.
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WHAT IS INCLUDED IN MY REGISTRATION PACKAGE?
Your conference registration fee includes entrance to all education sessions and the Exhibit Hall, 2 continental breakfasts, 4 refreshment breaks, 2 luncheons, a registration tote bag and the ability to earn up to 14 CPE hours.

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IF A LUNCH, RECEPTION OR REFRESHMENT BREAK IS NOT SPONSORED, DOES THAT MEAN IT WILL NOT BE PROVIDED?

No. All of the meals and food and beverage events included in your registration package will be provided regardless of whether or not the meal/break has been sponsored.

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HOW WILL I KNOW AGA HAS RECEIVED MY REGISTRATION FORM?

Confirmations will be e-mailed to the address provided on your registration form (or mailed if no e-mail address is provided) within 5 - 10 business days after receipt of your registration form.

If you do not provide credit card, check or purchase order for payment with your registration, a confirmation will NOT be sent until full payment or a copy of your purchase order is received.  If you do not receive confirmation within four weeks of submitting the registration form with payment, check with your accounting office to confirm the form was actually sent and then contact Julie Cupp, jcupp@agacgfm.org, for further research.

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WHERE DO I PICK UP MY NAME BADGE AND OTHER CONFERENCE MATERIALS?

Conference attendees, exhibitors, and speakers may pick up their badges at the Registration Desk, located in the Amphitheater Foyer at the Ronald Reagan Building and International Trade Center. Upon arrival, please stop by the Registration Desk to receive your name badge and other conference materials. Registration will be open during the following hours:
 

Monday, February 7, 2005
7:30 a.m. - 3:30 p.m.

Tuesday, February 8, 2005
7:30 a.m. - 3:30 p.m.

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I WANT TO REGISTER ONLINE BUT DON’T KNOW MY MEMBER ID NUMBER AND PASSWORD? WHAT SHOULD I DO?

Please contact our Customer Satisfaction Center at 800.AGA.7211, or e-mail Catena Sanders at csanders@agacgfm.org

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CAN I GET A REFUND IF I NEED TO CANCEL MY REGISTRATION?
Refunds, less a $50 processing fee per registrant, will be granted for cancellations received in writing at the AGA National Office by January 28, 2005. Refunds will not be granted for cancellation after this date. “No-shows” are responsible for full conference payment.  You can e-mail your cancellation request to Julie Cupp at jcupp@agacgfm.org, or fax to 703.548.9367.  Cancellation requests may also be mailed to AGA, 2208 Mount Vernon Avenue, Alexandria, VA, 22301.

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IF I AM UNABLE TO ATTEND THE CONFERENCE, CAN I SEND SOMEONE IN MY PLACE?

Yes, if you are unable to attend the conference and have already registered, you may designate another person to take your place.  Just complete a registration form for the new attendee and indicate on the form the name of the individual that is being replaced. Membership status is not transferable. Additional fees may be required based on the replacement's membership status. Substitutions must be made in writing.  Please fax to 703.548.9367 or mail to Julie Cupp, AGA, 2208 Mount Vernon Avenue, Alexandria, VA, 22301.

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HOW CAN I GET A RECEIPT FOR MY REGISTRATION?

Your confirmation letter serves as your official receipt.  If you need another form of documentation, please contact Julie Cupp, jcupp@agacgfm.org, at 703.684.6931, x207.

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IF I CANCEL MY REGISTRATION, IS MY HOTEL ROOM AUTOMATICALLY CANCELED AND VICE VERSA?

No. These are independent of each other, and you need to cancel each separately.  As a reminder, the hotel will charge a penalty for all reservations not canceled at least two weeks before the scheduled arrival date.

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CAN I ATTEND JUST THE EXHIBIT HALL ONLY?
Sorry, AGA does not offer “Exhibit Hall Only’ registration.

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HOW CAN I SEE WHO IS REGISTERED FOR THE CONFERENCE?

Approximately two weeks before the conference all registered attendees will receive an e-mail providing a link to the 2005 registrant List. The roster will also be updated approximately two weeks after the conference. If you did not include your e-mail address on your registration form, please contact Julie Cupp, jcupp@agacgfm.org, by phone at 703.684.6931, x207.

Registration lists are provided as a service for conference attendees, offering a convenient way to network with colleagues. The data provided in these lists may not be harvested, sold to others, incorporated into any type of database, used to generate mailing lists, or employed for any promotional purpose. Send questions to Julie Cupp, jcupp@agacgfm.org

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STILL HAVE QUESTIONS? WE’RE HERE TO HELP.

If you have additional questions, contact Julie Cupp, jcupp@agacgfm.org, at 800.272.7211, x207.