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PDT2021 Session M115: Upskilling Your Workforce Virtually

Field of Study: Personnel/Human Resources (HR)
50 minutes (1 CPE)

Facing a “new normal” in which uncertainty is the only standard, agencies have adapted their learning and collaboration practices. Discuss best practices, new ideas and lessons learned from the pandemic about  training and professional development needs in the public sector.

Learning Objectives:

By the end of the session, participants will be able to:

  • Cover three overarching challenges in managing a virtual team: Communication, Trust and Productivity. 
  • Learn how managers set the tone and lead by example to build a virtual working culture that supports continuous learning.
  • Explore lessons learned from various agencies through the shift to remote work.
  • Identify leading practices to maintain a culture of learning.
  • Leverage various virtual tools to enhance communication and collaboration.


  • Chris Shuster, Managing Director, KPMG Human Capital Advisory
  • Reid Walsh, Deputy Secretary for Human Resources and Management, Commonwealth of PA
  • Glenn Fueston, Executive Director at Governor’s Office of Crime and Control, State of MD
  • Stephen Kunze, Deputy CFO, Department of Commerce

Self-Learning Recording Policy Notice

Publication Date: September 30, 2021

If AGA considers the material for this course developmental and subject to frequent changes, the material provided will be reviewed by the program moderator at the annual anniversary date of its published date above and at that time, either amended or add additional information about changes or the course will be deleted from the offering for CPE.