Platinum Sponsor
Platinum Sponsor
Platinum Sponsor
Platinum Sponsor
Platinum Sponsor
Platinum Sponsor
Platinum Sponsor
Platinum Sponsor
Platinum Sponsor
Gold Sponsor
Silver Sponsor
Silver Sponsor
Golden Key Group
Silver Sponsor
Silver Sponsor
Silver Sponsor
Silver Sponsor
Silver Sponsor
Silver Sponsor
The Clearing
Knowledge Curator
Federal Shared Service Center
Federal Shared Service Center
OPM HR Solutions
Federal Shared Service Center

Shared Services Summit

Nov. 1 | Washington | 8 CPEs

Summit to focus on shared services through
the new administration. 

See you next year! 

Thank you to all of our 2018 sponsors!

Co-hosted by:

Program and Schedule

Program planning is underway. Please check back often for updates.

Solutions Hall: Room 150AB
Session Room: Room 151AB

7 – 8 a.m. 
Badge Pickup and Breakfast in the Solutions Hall

8 – 8:15 a.m.
Opening Remarks
Ann Ebberts, CEO, AGA
Tara Carcillo, President and CEO, The Clearing

8:15 – 9:05 a.m.
T100: PMA/CAP Goals - Setting a New Course for Federal Shared Services Success                                                                                                           
Leaders from the President's Management Agenda (PMA) and Cross-Agency Priority  (CAP) Goals will discuss one CAP Goal, Sharing Quality Services, in detail and describe their vision for federal shared services. The discussion will cover shifts in  thinking about federal shared services and how the PMA creates a framework for future service delivery transformation that results in tangible operational improvements.
Suzette Kent, Chief Information Officer, Office of Management and Budget
Emily Murphy, Administrator, General Services Administration
M: Brian Siegel, Principal, Deloitte

9:05 – 9:55 a.m.
T101: Shared Services Strategy Challenge
Our panel of experts will conduct a real-time strategy session to solve a proposed shared services challenge. In this interactive session, the audience will be invited to suggest curveballs for the panelists to overcome in the midst of their brainstorm.
Alan Evans, Former Principal Deputy Comptroller, Department of State

Jay Hoffman, Chief Financial Officer, Consumer Product Safety Commission
Steve Kunze, Deputy Chief Financial Officer, Department of Commerce
Al Sample, Executive Director, Program Support Center, Department of Health and Human Services
M: Stephanie Mango and Gregg Mossburg, Senior Vice Presidents, CGI

9:55 – 10:25 a.m.  
Break in Solutions Hall

10:25 – 11:15 a.m.
T102: Shared Services Program Management - Navigating the 'Performance Path'
Explore common pitfalls encountered in managing shared services transitions and how to improve chances for successful leadership, alignment, execution and adoption.
Joe Hungate, ACFO, Systems, Department of Housing and Urban Development
Ken Newton, Director, Service Delivery, NASA
Peggy Martin, Retired Federal Executive
Bill Colbert, Partner, EY
M: Kristin Noyes, Senior Manager, EY

11:15  – 12:05 p.m. 
T103: Process and Service Delivery and Lessons Learned
A diverse panel discusses lessons learned from moving existing business processes and services into a shared environment — what worked, what didn't and what would be done differently if they could do it all over again.
Luis Ayala, Head of Central America and Caribbean, Amazon Web Services
Thomas Elston, Senior Research Fellow in Public Administration, Oxford University
Bill McCabe, CFO, Department of Health and Human Services, Program Support Center
Randy Moon, Central Intelligence Agency
M: Wayne Bobby, Vice President, Infor

12:05  – 12:50 p.m.
Lunch - Cultivating a Culture of Shared Services Infomercial                  
A lighthearted video about shared services and its benefits. Attendees will also have the opportunity to play a trivia game! 

TED TALK - Achieving Rapid Results Using a Customer-Centric Agile Approach to Shared Services
Susan Wedge, Vice President, U.S. Public Service Digital Strategy and Interactive Experience Leader for IBM, joins us for this interactive talk on how to utilize a customer-centric approach in shared services.
M: Davita Vance-Cooks, Director, Grant Thornton LLP

12:50 – 1:40 p.m.
T104: To Tell the Truth: A Shared Services Game Show
Can you tell which of our Shared Services leaders is telling the truth? Join what is bound to be an entertaining session as our esteemed panel takes questions from our moderator and the audience and see if you can figure out what is the truth and what is, shall we say, less than the truth! 
Dave Mader, Former Controller, OMB and Chief Strategy Officer, Deloitte
Dave Vargas, Director, SMO, General Services Administration
Carolyn Williamson, Deputy Chief Executive and Director of Corporate Resources, Hampshire County, UK
Deborah Gregg, Director, Deloitte UK
Todd Barber, Vice President and Leslie Hubbard Darr, Director, Terathink
M:  Scott Gold, Senior Manager, Terathink; and Beth Angerman, Principal Deputy Associate Administrator, OGP, GSA

1:40 – 2:30 p.m.
T105: RPA, AI, Machine Learning - Truth vs Fiction
What is this technology about and what does it mean for my organization? 
Gerard Badorrek, CFO, General Services Administration
Marisa Schmader, Deputy Assistant Commissioner, Bureau of the Fiscal Service, Department of the Treasury
M: Ira Entis, Managing Director for Strategic Solutions and Emerging Technologies, Accenture

2:30 – 3:00 p.m.
Break in Solutions Hall

3:00 – 3:50 p.m.
T106: Organizational Change: Winning Hearts and Minds
This session will explore common challenges and how to overcome them in the midst of organizational and cultural change during an operational disruption. We will discuss the need for effective strategies that address a mindset change and can engage employees in thinking and feeling differently about their purpose, and what it means to serve.
Jeff Bankowski, Chief Performance Officer, State of Michigan
Ema Kamara, Change Management Specialist, Food and Drug Administration
M: Julie Teahan and Karen Wilson, Partners, Guidehouse

3:50 - 4:40 p.m.                                                                                                             
F107: Voices of the Customer
Are We the Breakfast Club and Other Lessons from the Movie
End of day wrap-up. Share your thoughts about ways to work better together.
Tara Carcillo, President and CEO, The Clearing
M: Jesse Samberg, Director, Public Sector Shared Services, IBM

Post-Event Networking Hour (No Host)
Unconventional Diner - Meet and greet with subject matter experts from the day