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The Clearing
Knowledge Curator
Federal Shared Service Center
Federal Shared Service Center

Shared Services Summit

Nov. 1 | Washington | 9 CPEs

Summit to focus on shared services through
the new administration. 

Register now

Co-hosted by:

Program and Schedule

Program planning is underway. Please check back often for updates.


7 – 8 a.m. 
Badge Pickup and Breakfast in the Exhibit Hall

8 – 8:15 a.m.
Opening Remarks
Ann Ebberts, CEO, AGA
Tim Rund, Senior Principal, The Clearing


8:15 – 9:05 a.m.
PMA/CAP Goals - Setting a New Course for Federal Shared Services Success                                                                                                           
Key PMA and CAP Goal leaders will discuss CAP Goal - Sharing Quality Services - in detail and describe their vision for federal shared services. This includes how they’re shifting the way we think about Federal shared services and how the PMA creates a framework for future service delivery transformation that results in tangible operational improvements.
Emily Murphy, Administrator, GSA
Margaret Weichert, Deputy Director for Management, OMB
M: Brian Siegel, Principal, Deloitte


9:05 – 9:55 a.m.
Shared Services Strategy Challenge
Watch our panel of experts as they conduct a real-time strategy session to solve a proposed shared services challenge. In this interactive session, the audience will be invited to suggest new curveballs for the panelists to overcome in the midst of their brainstorm.


9:55 – 10:10 a.m.  
Break in Exhibit Hall


10:10 – 11 a.m.
Shared Services Program Management - Navigating the 'Performance Path'
Explore common pitfalls encountered in managing shared services transitions and how to improve your chances for successful leadership, alignment, execution and adoption.


11:00 a.m. – 11:50 a.m. 
Process and Service Delivery
Bill McCabe, CFO - DHHS/Program Support Center
M: Wayne Bobby, Vice President, Infor


11:50  – 12:35 p.m.
Lunch - Cultivating a Culture of Shared Services Infomercial                  
A light-hearted video including interesting facts about shared services and the benefits it provides. Trivia game to play!


12:35 – 1:25 p.m.

1:25 – 2:15 p.m.
RPA, AI, Machine Learning - Truth vs Fiction
What is all of this technology about and what does it mean for my organization? 

2:15 – 2:30 p.m.
Break in Exhibit Hall

2:30 – 3:20 p.m.
Organizational Change: Winning the Hearts and Minds
This session will explore common challenges and how to overcome them when it comes to organizational and cultural change during operational disruption. We will discuss how effective strategies must address a mindset change, to engage employees in thinking and feeling differently about their purpose, and what it means to serve.


3:20 - 4:10 p.m.                                                                                                             
Session and Wrap Up