Communication Skills and Techniques

The ability to communicate effectively is an essential skill. This course covers three components of communication: visual, tone and words. It focuses on listening skills and the need to adjust to the styles of those with whom you communicate. It differentiates between emotion and logic, and provides guidelines for being effective in your workplace. This highly interactive course presents various techniques (and when and how to use them), and provides guidance on words and phrases to avoid.

Learning Objectives

Participants will gain insight into their styles, as well as an understanding of why communication is so important in today’s electronic workplace.

Related Courses

  • Business Writing
  • Customer/Client Service: Skills and Techniques
  • Interpersonal Skills and Techniques
  • Field(s) of Study

    Communications and Marketing

    Course Length

    1 day

    Course Level



    Young, Leon

    CPE Hours


    Group Cost

    Questions? or 703.684.6931, ext. 303.