Customer/Client Service: Skills and Techniques

Customer/client service skills are increasingly important in today’s workplace. This course defines the customer (internal and external), explains how to deal with difficult customers, and teaches the attendees how to focus on the customer and their needs and wants. Case studies and role play situations are a part of the training.

Learning Objectives

This course covers:

  • Identifying the customer and their needs
  • Enhancing your skills in providing excellent customer service
  • Communicating with difficult customers/clients
  • Evaluating the customer service you provide

Related Courses

  • Business Writing
  • Communication Skills and Techniques
  • Interpersonal Skills and Techniques
  • Field(s) of Study

    Communications and Marketing

    Course Length

    1 day

    Course Level

    Basic

    Instructor(s)

    Young, Leon

    CPE Hours

    8

    Group Cost

    $4,500
    Questions? onsitecourses@agacgfm.org or 703.684.6931, ext. 303.