This class covers all elements of supervision, from position descriptions to performance appraisals. We use case studies, role play and problem solving. This is an interactive class, which can be adjusted to the client’s needs.

Learning Objectives

This course covers:

  • Best ways to train staff
  • How to deal with difficult staff
  • Documentation
  • Accommodating various styles/personalities of staff
  • Rewards
  • Confidentiality
  • Discipline
  • Reasonable accommodations
  • Managing up and down

Related Courses

  • Business Writing
  • Communication Skills and Techniques
  • Customer/Client Service: Skills and Techniques
  • Field(s) of Study

    Personnel/Human Resources

    Course Length

    1 day

    Course Level



    Young, Leon

    CPE Hours


    Group Cost

    Questions? or 703.684.6931, ext. 303.