A Citizen-Centric Report (CCR) helps your government entity communicate key performance, financial, and community information in a clear and engaging way. Use the content guidelines below to help structure your report. No two CCRs are the same—governments are encouraged to apply creativity and visual storytelling to connect with citizens.

Page 1: Who We Are

Introduce your organization with key facts:

• Mission and vision statements
• Services and activities
• Strategic goals
• Demographic data
• Link to your website for more information

Page 2: How We’re Doing

Share recent performance highlights:

• Progress toward strategic goals
• Key accomplishments and program results
• Non-financial outcomes and community impact

Page 3: Where the Money Goes

Report your finances in an accessible way:

• Revenues and expenditures by major service area
• Easy-to-read charts, graphs, or tables
• Summary of audit results and link to full audit report

Page 4: What’s Next

Provide a forward-looking view:

• Call for citizen feedback with contact details
• Anticipated challenges (economic, environmental, legislative, etc.)
• Planned initiatives or improvements