A Citizen-Centric Report (CCR) helps your government entity communicate key performance, financial, and community information in a clear and engaging way. Use the content guidelines below to help structure your report. No two CCRs are the same — governments are encouraged to apply creativity and visual storytelling to connect with citizens.

Page 1: Who We Are

Introduce your organization with key facts:

• Mission and vision statements
• Services and activities
• Strategic goals
• Demographic data
• Link to your website for more information

Page 2: How We’re Doing

Share recent performance highlights:

• Progress toward strategic goals
• Key accomplishments and program results
• Non-financial outcomes and community impact

Page 3: Where the Money Goes

Report your finances in an accessible way:

• Revenues and expenditures by major service area
• Easy-to-read charts, graphs, or tables
• Summary of audit results and link to full audit report

Page 4: What’s Next

Provide a forward-looking view:

• Call for citizen feedback with contact details
• Anticipated challenges (economic, environmental, legislative, etc.)
• Planned initiatives or improvements