Everyone has their own professional style and approach, but there are certain norms one needs to follow and a variety of skills one needs to acquire/reinforce to be most effective in the workplace. This course will identity those elements and educate the participants on how to progress in each essential area, including how to:
Learning Objectives
- provide exceptional customer service/work with difficult people
- develop better interpersonal skills and have a stronger relationship with your team
- increase your confidence
- improve written communication by avoiding common mistakes
- make better and quicker decisions
- approach difficult situations and manage conflict
- use criticism to propel you forward
- boost public-speaking abilities