Bottlenecks to Breakthroughs: Process Mining in Government

Agencies can’t optimize what they can’t see. Process mining helps leaders see what’s really happening inside their operations, revealing bottlenecks and inefficiencies hidden in plain sight. Join former IRS CFO Teresa Hunter and former HUD CIO Sairah Ijaz as they share lessons on how to turn insights into measurable impact for mission success. You’ll get a clear primer on what process mining is, what it can do, and how to use it to make faster, smarter decisions. Through real government examples, you’ll see how agencies break silos, strengthen accountability, and drive operational efficiency, while laying the groundwork for responsible AI.

Learning Objectives:

• Understand process mining fundamentals 
• Distinguish process mining from other technologies (e.g., data analytics, RPA) 
• Discuss public sector use cases translating process mining insights into measurable mission outcomes