Frequently asked questions
How can I register for the training? How much does it cost?
Visit the registration page for more information.
Can I record sessions?
To protect the confidential, proprietary or personal information and personal images or voices at all AGA training events, AGA prohibits the unauthorized or secret recording use of any device to capture images or voices, regardless of whether in person, by telephone or by other means, such as videoconferencing, i.e. Facebook Live, screen shots, chat or in writing of that is not approved by AGA.
What is my AGA log-in name? What is my password?
Your log-in is your AGA ID; whether you are an AGA member or not, you received an ID by attending any of AGA’s past trainings.
Forgot your username or password? Reset it here.
How do I register someone else for the training?
If you are the card holder, you can register the participant via email/mail by clicking on the “Register by Email/Mail” to download the form, fill it out with participant’s information and email it to email@example.com. If you choose to register the participant online, you must have an account with AGA. If the participant is not a member of AGA but attended previous AGA trainings, he/she has an account with AGA.
If you do not have an account, create an account for yourself. Shortly after creating an account, you will recieve an AGA ID and password, use these credentials to log in. Navigate to register “Someone Else” to search for the participant’s name to proceed with registration.
What if the participant is not a member or does not have an account with AGA?
Create an account (just like you did for yourself) for the participant before you are able to search for the participant and register him/her online.
Can I register to attend just the Solutions Hall?
AGA does not offer a Solutions Hall-only registration.
How will I know AGA has received my registration form?
If the registration was processed online, the credit card holder will receive a receipt and confirmation via email. The participant will receive only the confirmation email.
If you register via email/mail, the credit card holder will receive a receipt via email. The participant will only receive the confirmation. In addition, two weeks prior to the start of the training all registered participants will receive a confirmation email containing training logistics.
If you do not receive confirmation two weeks prior to the training, contact your training coordinator then email firstname.lastname@example.org, for further explaination.
How can I get a receipt for my registration?
If your registration was completed online, the credit card holder should have received the receipt via email. You should have received the confirmation email for the registration. If your registration was completed via email/mail, the receipt was emailed to the credit card holder. Please contact the credit card holder for the receipt. Should you need further assistance, please contact email@example.com.
If I am unable to attend the training, can I send someone in my place?
- In-Person: If you are unable to attend the training and have already registered, you may designate another person to take your place. A registration form must be downloaded and completed for the new attendee and emailed to firstname.lastname@example.org. Please indicate the name of the individual that is being replaced in the payment section. Membership status is not transferrable. Additional fees may be required based on the replacement’s membership status.
- Virtual: All substitutions of your registration must be requested in writing to email@example.com by Sept. 12, 2023 at 5 p.m. ET. After this day, all requests will be charged an additional $100 processing fee. Membership status is not transferrable. Additional fees may be required based on the replacement’s membership status.
- Need to attend virtually instead? You may change your participation type at no cost up until Sept. 12, 2023 at 5 p.m. ET. After this day, all requests will be charged a $100 processing fee. Requests must be emailed to firstname.lastname@example.org. Phone calls are not accepted. Membership status is not transferrable. Additional fees may be required based on the replacement’s membership status.
Can I get a refund if I need to cancel my registration?
Refunds, less a $100 processing fee per registrant, will be granted for requests received in writing by Sept. 8, 2023. Refunds will not be granted after this date. No shows are responsible for full payment.
If I cancel my training registration, is my hotel room automatically canceled and vice versa?
No. These are independent of each other. You will need to cancel each separately.
How can I get a copy of speaker PowerPoint presentations?
All registered participants will receive a confirmation email two weeks prior to the start of the training containing training details. Please note, presentation slides and notes will be available only from speakers who granted permission.