Frequently asked questions

When and where will the training be held?

AGA’s PDT will take place July 27-30, 2025 at the Gaylord Opryland Hotel. PDT 2025 will be a hybrid event.

I'm a first-time attendee via virtually. Can you tell me more about what to expect?

A week prior to the start of the training, registrants will receive the Know-Before-You-Attend which will include information regarding the event, i.e. agenda, handouts, etc.

All virtual registrants will receive two emails. First is the Know-Before-You-Attend as stated above and the second email will contain access link and instructions emailed from AGA Support (support@digitellinc.com). Additional email reminders will be sent each day of the training.

You must receive this email from AGA Support (support@digitellinc.com) in order to enter the sessions! Check your spam or junk folder to see if the email landed there. Upon receipt of this email, please test your connection on the device you will use for the training. Should you have any technical questions or concerns, contact our tech support immediately and reference "AGA PDT 2025."

Email: support@digitellinc.com

How can I register for the training? How much does it cost?

Visit the registration page for more information.

What is included in my registration package?

Virtual (from home/office) training registration includes the opportunity to earn up to 24 CPEs Please check back frequently as we develop the other opportunites in our now-virtual event!

Is a one-day registration available?

No, visit the registration page for more information.

How should I dress for the conference?

Smart casual. We recommend dressing in layers and bringing a sweater or jacket to session rooms.

How do I receive my CPE certificate?

CPE certificates will be available online to download and print within three weeks after the training. When they are ready, all attendees will receive an email about it.

Should you have any questions, please contact education@agacgfm.org. If you need help accessing your AGA account login information, please contact agamembers@agacgfm.org

Please note: CPE certificates are available only to attendees who have paid their training event balance in full.

No-recording policy

To protect confidential, proprietary or personal information and personal images or voices at all AGA training events, AGA prohibits the unauthorized or secret recording use of any device to capture images or voices, regardless of whether it is in person, by telephone or by other means, such as videoconferencing (i.e., Facebook Live), screen shots, chat or in writing that is not approved by AGA.

I am the cardholder. How do I register a participant for the training?

If you are the cardholder, register the participant by mail or email by clicking on “Register by Email/Mail,” download the form, fill it out with the participant’s information, and email it to meetings@agacgfm.org. If you choose to register the participant online, you must have an account with AGA. If the participant is not a member of AGA but attended previous AGA trainings, he or she has an account and ID number with AGA.

If you do not have an account, create an account for yourself. Shortly after creating an account, you will receive an AGA ID and password; use these credentials to log in. Navigate to "Register Someone Else” to search for the participant’s name and proceed with the registration process.

What if the participant is not a member or does not have an account with AGA?

Create an account (just like you did for yourself) for the participant. Then you will be able to search for the participant and register him or her online.

Can I register to attend the exhibit hall only?

AGA does not offer exhibit-hall-only registration.

How will I know that AGA has received my registration form?

If the registration was processed online, the credit card holder will receive a receipt and confirmation by email. The participant will only receive the confirmation email.

If you register by email or mail, the credit card holder will receive a receipt by email. The participant will only receive the confirmation. In addition, two weeks before the training starts, all registered participants will receive a confirmation email containing training details.

If you do not receive confirmation two weeks prior to training, contact your training coordinator, then email meetings@agacgfm.org for further details.

How can I get a receipt for my registration?

If your registration was completed online, the credit card holder should have received the receipt by email. You should have received the confirmation email for the registration. If your registration was completed by email or mail, the receipt was emailed to the credit card holder. Please contact the credit card holder for the receipt. Should you need further assistance, please contact meetings@agacgfm.org.

If I am unable to attend the training, can someone else attend in my place?

In-Person Attendee Substitutions: If you are registered to attend the training in person and cannot make it, you may designate another person to take your place. Complete a registration form for the new attendee and email it to meetings@agacgfm.org by July 18, 2025, at 5 p.m. ET. Please indicate the name of the person to be replaced in the payment section.

After July 18, all requests will incur an additional $100 processing fee. AGA membership status is not transferable; additional fees may be required based on the replacement’s membership status.

Virtual Attendee Substitutions: If you are registered to attend the training virtually and cannot make it, you may designate another person to take your place. Submit a written request to meetings@agacgfm.org by July 18, 2025, at 5 p.m. ET.

After July 18, all requests will incur an additional $100 processing fee. AGA membership status is not transferrable; additional fees may be required based on the replacement’s membership status.

Changing From In-Person to Virtual Attendance: If you cannot attend the training in-person, you may switch to virtual participation at no cost until July 18, 2025, at 5 p.m. ET. Submit your request to meetings@agacgfm.org; phone calls will not be accepted.

After July 18, all requests will incur an additional $100 processing fee.

Can I get a refund if I need to cancel my registration?

Refunds, less a $100 processing fee per registrant, will be granted for requests received in writing by July 11, 2025. Refunds will not be granted after this date. No-shows are responsible for full payment.