How a Federal, State and Non-Profit Collaboration Improved Efficiencies in Delinquent Debt Collection
Published: December 2014
This report captures how a small group of association and government officials successfully solved an intergovernmental problem with implications for timely delivery of hundreds of millions of dollars in revenue for states across the country. The project established and leveraged relationships and lines of communication to solve a significant problem in a measurable, scalable and replicable manner. The project demonstrates collaboration and effective communication among the right people are key to solving intergovernmental problems – especially those that are process-based...